Start a new support session
- Click Start remote support below. It opens our ScreenConnect page (support.connectdirectinc.com).
- Click Start a new session.
- Where it asks for Your Name, type the building address or job location, so our technician knows which job it is.
- Run the small download and approve the connection when asked. Then call or WhatsApp us so we can jump on.
Have a code from your technician?
- Your Connect Direct technician will give you a code.
- Enter the code below and click Get help now.
- Run the small download.
- Approve the connection when asked.
Or go to support.connectdirectinc.com and enter your code.
Backup option: AnyDesk
- Download AnyDesk.
- Open it.
- Read your 9-digit address to the technician.
- Click Accept when the connection request appears.
Stay safe
Only connect when a Connect Direct technician asks you to. We will never call out of the blue asking to access your computer.
Still stuck?
Contact Connect Direct support and we'll walk you through it.