Connect DirectCommunications Inc. · Since 2008

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Hik-Connect support

Hik-Connect is Hikvision's phone app. It works with Hikvision recorders, cameras, video intercoms and alarm panels, so you can watch live, play back recordings, get alerts, and answer the intercom from anywhere.

Apps & downloads

Hik-Connect for End UserLive view, playback, alerts, intercom calls, sharing.

How to

Get started
  1. Install Hik-Connect and create an account.
  2. Add your device to the account. We usually do this for you during installation, or we can share the device to you.
  3. Tap a camera to watch live video.
Official instructions →
What you can do in the app
  1. Watch live video with PTZ control.
  2. Play back recorded video.
  3. Get alarm alerts with pictures and video.
  4. Answer calls from doorbells and video intercoms.
  5. Share devices with others, with limited permissions.
Official instructions →
Download clips or long playback on a computer
  1. Use iVMS-4200 on a computer. You can sign in to your Hik-Connect account inside it.
  2. See our Hikvision page for the download.
Official instructions →

Still stuck?

Contact Connect Direct support and we'll walk you through it.

support@connectdirectinc.com718-705-8228WhatsApp
Remote supportText 347-538-8306WhatsApp us